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Probe into FlySafair alleged ticket overbooking and overselling

probe into flysafair ticket overselling

 

FlySafair has been referred to the National Consumer Tribunal by the National Consumer Commission (NCC) over allegations that it systematically implemented the overbooking and overselling of flight tickets.

 

According to the NCC, the referral was made after the airline was found to be in contravention of the Consumer Protection Act (CPA). This follows an investigation launched by the NCC after widespread complaints.

 

Concerns first surfaced in the media after a passenger reportedly purchased a FlySafair ticket, only to be told at check-in that no seat was available because the flight had been overbooked.

 

According to NCC spokesperson Phelo Ntaba, the commission’s investigation focused on bookings made during November and December 2024, as well as January 2025.

 

Findings revealed that the airline allegedly implemented overbooking and overselling practices systematically during the assessed period.

 

“The investigation further revealed that overbooking averaged up to over 5000 passengers in the months assessed, earning the airline significant revenue that it would not have earned if it were not for this practice.” added Ntaba

 

The commission found that FlySafair’s conduct allegedly contravened multiple sections of the CPA, including overselling of services, unfair and unreasonable contract terms, inadequate disclosure of material risks, misleading representations, unconscionable conduct, failure to provide services on agreed terms, and failure to communicate information in plain language.

 

Acting NCC Commissioner, Hardin Ratshisusu, said the investigation found the airline’s booking practices to be inconsistent with several sections of the CPA.

 

“The CPA prohibits suppliers from taking consumers’ money for goods or services they cannot provide,” Ratshisusu said.

 

The NCC has now referred the matter to the Tribunal for adjudication and for the imposition of an administrative penalty of 10% of FlySafair’s annual turnover, and to have the airline conduct declared prohibited.

 

READ MORE: Flysafair pilot strike ends

Dog trapped on a cliff face in Hermanus rescued

 

The National Sea Rescue Institute and the Hermanus Animal Welfare Society have rescued a dog trapped on a steep cliff face at Dreunkrans in Hermanus.

 

According to NSRI Hermanus station commander Edrich Kotze, rescue crews were activated shortly after 9:30 am on Thursday, 21 May, after a local resident heard a dog barking while walking along the cliff path. On closer inspection, the woman spotted the animal stranded on a narrow ledge below the path and alerted authorities.

 

Kotze, who lives nearby, responded to assess the situation before NSRI crews and an animal welfare officer from HAWS were dispatched to the scene.

 

Rescuers negotiated difficult and steep terrain to reach the dog in a coordinated operation. The animal was safely brought back up the cliff and handed into the care of HAWS at around 10:26 am.

 

The mixed-breed male dog was not injured and appeared to be healthy. He has since been transported to HAWS for care and rehabilitation while efforts continue to trace his owners.

 

NSRI commended the local Good Samaritan who raised the alarm, as well as the assistance provided by HAWS during the rescue operation.

 

Civil groups reject March and March, ahead of Bellville-Parow protest

march and march
This image is for illustrative purposes. IMAGE: Facebook/Jacinta Zinhle MaNgobese Zuma (founder of March and March)

 

 

Many civil organisations in Cape Town have rejected the March-and-March movement ahead of a local protest calling for the removal of undocumented immigrants.  

 

The movement has been active in other parts of the country, most recently in Durban, with scores of people gathering to protest and shut down businesses owned by foreign nationals. It says it is “advocating for stronger immigration enforcement and protecting opportunities for South African citizens”. 

 

 

A cluster of the movement in Cape Town has planned a march for Saturday from Bellville to Parow. 

 

 

However, a coalition of 48 organisations in the city has signed a statement in which they accuse March-and-March of xenophobia by exploiting public frustration. 

 

In the statement released on Thursday, the organisations said the movement wanted to bring “its politics of fear and chaos to Cape Town”. The signatories (which the letter said included residents, workers, organisations, migrants, refugees, activists, faith communities, students, and community members) said they rejected them completely. 

 

“March and March pretends to be a large civic movement, and pretends to speak for ordinary people, while directing anger downward, toward migrants, refugees, street traders, undocumented workers, and the poor, instead of toward the systems and institutions actually responsible for misery in this country. They take real pain and misdirect it into xenophobia,” read the groups’ collective statement.  

 

The coalition further rejected claims that migrants were responsible for unemployment, failing services and inequality, and accused March-and-March of being “funded and exploited by opportunist political parties”. 

 

It warns that the movement’s rhetoric could result in escalated tensions in vulnerable communities. 

 

“March and March pretends to oppose only undocumented migration, but in practice it fuels hostility and violence toward migrants as a whole, especially poor African migrants. It fuels tribalism. Even Home Affairs has acknowledged serious backlogs in processing asylum, refugee, and other permits. Yet March and March creates an atmosphere in which people are treated as criminals simply because they were born somewhere else. It is xenophobic and it is anti-black, no matter how carefully it is branded and packaged.” 

 

It further criticised what they described as anti-immigrant language, arguing that phrases such as “citizens first” and “illegal foreigners” are masked xenophobic politics. 

 

ALSO READ: SABC/March and March leader rejects xenophobia allegations

 

Among the organisations opposing the march are Kopanang Africa Against Xenophobia, Consortium for Refugees and Migrants in South Africa, Ndifuna Ukwazi, Equal Education Law Centre, Palestine Solidarity Campaign and the Sex Workers Education and Advocacy Taskforce. The coalition called on police and public officials to act responsibly to prevent intimidation and “xenophobic violence” during the planned protest. 

 

“Cape Town and South Africa do not belong to right-wing nationalists, vigilantes, predatory politicians, or people trying to build movements around exclusion and scapegoating. We stand with migrants, refugees, undocumented people, and all those targeted by xenophobic politics. We stand for solidarity across borders and against every attempt to turn vulnerable people into enemies.” 

 

 

ALSO READ: “Compliance check” and crackdown on illegal immigrants in CPT CBD – Smile 90.4FM

 

*This article has been updated to correct the number of organisations involved from 23 to the accurate number of 48. 

 

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What it takes to keep the Cape Town Marathon moving

marathon

 

 

From logistics and hydration to tourism and temporary jobs, a vast ecosystem sits behind one of Africa’s biggest road races.

 

The Sanlam Cape Town Marathon is expected to contribute more than R800 million to the Western Cape economy this year, as local and international visitors descend on the city.

 

With approximately 8,500 international runners expected to travel to Cape Town, alongside thousands of local participants and supporters, the event’s impact stretches far beyond race day, benefiting hotels, restaurants, transport providers, tourism operators and local suppliers.

 

The three-day Cape Town Marathon Expo alone is expected to attract more than 60,000 visitors, underscoring the scale of an event increasingly placing Cape Town on the global running and sporting calendar.

 

But behind every finish-line celebration sits an operation most spectators never see, one that begins months before a single athlete reaches the start line.

 

Staging an event of this scale depends on a broad ecosystem of organisers, suppliers, logistics providers and support teams. For Coca-Cola Peninsula Beverages (CCPB), preparations begin up to six months in advance, spanning manufacturing, warehousing, transport and on-the-ground operations.

 

This year’s effort alone is expected to involve approximately 183,000 litres of water, 23,000 litres of Powerade and more than 1.2 million cups, supported by around 50 tons of ice to help keep participants hydrated throughout marathon weekend.

 

Race weekend itself becomes a near 24-hour operation.

 

Overnight crews prepare stations while vehicles move product before most of the city is awake, and teams are still working long after the last runner crosses the finishing line.

 

“Supporting an event such as the Cape Town Marathon is a months-long operation involving people and teams from across our business,” says Dan Davis, Commercial Activations Lead at CCPB.

 

“Planning begins well before race weekend and involves extensive coordination with the event organisers on route logistics, refreshment stations, the finish village and the expo, all to make sure runners have access to hydration when they need it.”

 

“The scale of what happens behind the scenes is something most people never see,” adds Marc Odendal, Commercial Sports and Marketing Assets Lead at CCPB. “Runners and supporters might only see our team members handing out refreshments along the route but backing them up are hundreds of people working to help make the event happen.”

 

This year’s event carries added significance. Following the 2025 edition’s cancellation due to severe wind conditions, extensive contingency planning has been built into preparations by race organisers to help ensure every aspect of the event proceeds safely and successfully this year.

 

“Whether someone finishes in record time or misses the cutoff, we want every person taking part to feel supported,” says Davis. “For us, success is making sure every runner has access to hydration and crosses the line safely.”

 

The Cape Town Marathon takes place on Sunday, 24 May 2026 and is Africa’s only Abbott World Marathon Majors candidate.

 

Issued by Alkemi Collective on behalf of Coca Cola Peninsula Beverages (CCPB).

 

Terrifying Morning Crash in KwaZulu-Natal Injures Dozens of Schoolchildren

Scholar transport vehicle overturns in KwaZulu Natal
Image: Reaction Unit South Africa

 

Fear and chaos unfolded in Canelands, KwaZulu-Natal, this morning when a school transport vehicle carrying dozens of children overturned after a collision with a delivery truck.

 

According to reports, the accident occurred at the corner of New Glasgow Road and Vincent Dickenson Road. It is believed the driver of the scholar transport vehicle collided with the truck before losing control and overturning.

 

Reaction Unit South Africa (RUSA) confirmed that 21 learners between the ages of five and 15 were travelling in the vehicle at the time of the crash.

 

“Nineteen pupils sustained minor injuries to their hands while several others complained of body pain. The learners are in Grades 2 to 10,” RUSA said.

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