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SASSA Rolls Out National Training to Tackle Long Queues and Improve Service Delivery

sassa

 

The South African Social Security Agency (SASSA) is intensifying its digital transformation efforts through the rollout of an enhanced Queue Management System aimed at improving efficiency, transparency and service delivery across its offices.

 

As part of its Strategic Plan 2025–2030, the agency is introducing new digital tools and operational systems designed to modernise how beneficiaries access services. These include real-time queue monitoring dashboards, improved appointment scheduling systems, and digital self-service options for clients waiting to be assisted.

 

SASSA says the upgraded system will enable managers and supervisors to identify service bottlenecks in real time, allocate staff more effectively, and respond quickly to operational challenges.

 

National spokesperson Paseka Letsatsi says the transformation is about improving the entire service experience.

 

“The Queue Management System is not simply about organising queues. It is about improving the entire customer journey from the moment clients arrive at our offices until they receive the service they need.”

 

He added that the integration of digital tools will also help reduce pressure on frontline staff and improve productivity.

 

“Through a combination of improved operational processes, digital tools and real-time monitoring capabilities, we aim to significantly reduce waiting times and improve service turnaround times.”

 

The system also introduces immediate queue ticketing upon arrival, better prioritisation of vulnerable groups, and improved utilisation of waiting areas. These changes are expected to streamline service flow and reduce inefficiencies that have previously affected client experience.

 

SASSA says the training programme will ensure that staff are equipped with the skills needed to operate within the new digital environment and maximise the benefits of the system.

Reminder to renew pensioner and indigent benefits before 1 July

pensioner

 

The City of Cape Town has encouraged pensioners, social grant recipients, and registered indigent beneficiaries to reapply for relief before 1 July 2026, when the new General Valuation comes into effect.

 

The City says it is also proactively contacting registered beneficiaries via SMS to assist. The SMS will outline steps to reapply via a new WhatsApp chat box.

 

Should beneficiaries be unsure about the origins or authenticity of the SMS, they can call the City’s call centre on 0860 103 089 to verify.

 

The Metro says it is a legal requirement to reapply to confirm whether beneficiaries still meet the requirements for social package assistance.

 

It comes as the City has proposed more than R8,3 billion in social assistance to qualifying residents, starting in the new financial year from 1 July.

 

This includes:

 

  • A 100% rates rebate for indigent households (property value of R620 000 or less, or R7 500 maximum monthly household income)
  • Free Basic Water and Sanitation (15KL water / 10,5KL sanitation monthly for indigent households)
  • Rates-Free Benefit (first R620 000 of property value rates-free for homes up to R8m)
  • Lifeline electricity qualifying threshold (property value R500 000 or less, monthly household income of R7 500 or less. Usage <450kWh monthly-average to stay on lifeline)
  • Pensioner benefits (10-100% rates rebate and lifeline electricity for pensioners with a monthly household income of R27 000 or less, regardless of property value)

 

How to reapply:

 

 

New applications can also be made using the same email addresses above. Applications and renewals can also be done in person at your local City of Cape Town Walk-in Centre or sub-council office.

For payment arrangements, contact payment.arrangements@capetown.gov.za

 

Required Documents:

 

  • ID document (for you and your spouse/partner)
  • Proof of income (or an affidavit stating you are dependent on a state pension/grant)
  • Bank statements for the last three months from all financial institutions
  • Proof of investments/dividends (if applicable)

 

More information HERE. 

Police arrest two alleged carjackers in Bellville

police arrest alleged carjackers

 

Western Cape police have confirmed that two suspects, believed to be carjackers, have been arrested in Bellville.

 

According to police, officers attached to the Maitland Flying Squad received information about a vehicle with two occupants that was driving in parking areas at shopping malls and other parking areas in the Bellville area on Thursday, 11 June 2026, and responded.

 

The officers stopped and searched in Maree Street, Oakdale, and two jamming devices and vehicle breaking implements were found inside the vehicle and seized.

 

It is believed that the vehicle the suspects were travelling in was a rental car.

 

“The vehicle they were driving was handed back to the car rental company,” said police Sergeant Wesley Twigg

 

The suspects, aged 32 and 48, were arrested for the possession of electronic jamming devices and the possession of car breaking implements.

 

They are due to appear in the Bellville Magistrates’ court once they have been charged.

 

READ MORE: Plea deal sheds new light on murder linked to Still Bay cocaine haul

When We Were Young Weekend — brought to you by Food Lover’s Market

 

Every superstar has a starting point. Before the sold-out tours, the record-breaking albums and the global fame, there was that first hit — the song that introduced them to the world.

 

This weekend, Smile FM is taking you back to the early days of some of music’s biggest names with When We Were Young Weekend. From breakthrough singles and youthful chart-toppers to coming-of-age classics that defined generations, we’re celebrating the songs that marked the beginning of extraordinary careers.

 

It’s a chance to hear the artists you know and love before they became household names, and to revisit the tracks that captured the excitement, optimism and energy of youth.

 

Join us Saturday and Sunday, 13 & 14 June, from 9am, for a nostalgic journey through the early chapters of music history.

 

When We Were Young Weekend is brought to you by Food Lover’s Market — It’s in the Experience.

 

Only on Smile FM.

Plea deal sheds new light on murder linked to massive Still Bay cocaine haul

still bay

 

One of the accused in the R252 million Still Bay cocaine syndicate case has been sentenced to an effective 10 years behind bars after entering into a plea and sentencing agreement with the State, which has released new information involving murder at sea.

 

The matter dates back to 18 July, 2024, involving a group of individuals who were tasked with collecting 400kg of cocaine from international waters off the Still Bay Harbour.

 

In a statement issued today, 12 June 2026, the National Prosecuting Authority confirmed that one of the accused, the 52-year-old Alan Bushby, has been sentenced to 15 years’ direct imprisonment after a plea deal.

 

Five years of the sentence were suspended for five years on condition that he is not convicted of contravening Sections 4 or 5 of the Drugs and Drug Trafficking Act 140 of 1992 during the period of suspension.

 

Bushby, who hails from Midrand, will now testify against his co-accused, Renaldo Beukes (35), Dicky Johan Benzien (50), Mathew Fourie (23), Jordan Cullingworth (29), Nemanja Vuckovic (31), Marko Ninc (41), and Josip Ivanovic (39), who face charges of murder and dealing in drugs.

 

Beukes and Benzien are from Hermanus, Fourie from Durban, and Cullingworth from Fourways.

 

Vuckovic, Ninc, and Ivanovic are also charged with contravening Section 49(1), read with Sections 1 and 48, of the Immigration Act 13 of 2002 for allegedly being in the country illegally. Vuckovic had stayed in Amanzimtoti, Ivanovic in Sandton, while Ninc’s address was unknown to the State.

 

In terms of the plea agreement, Bushby stated that he was approached by Mathew Smith in July 2024 and asked whether he was interested in making some money by helping to recover cocaine from the sea.

 

He was informed that a passing ship would drop a shipment of cocaine into international waters off the coast of Still Bay and that he would assist in retrieving the parcels and bringing them safely ashore. He was told that the cocaine shipment weighed approximately 100 kilograms.

 

Bushby agreed to participate because he needed money to start a new business venture in Namibia called Desert Adventures.

 

Although he was not told how much he would be paid, he was given the impression that the payment would be substantial. He was instructed to board a rubber duck at 05:00 on 18 July 2024 with a group of people waiting for him at the Stil Bay Harbour.

 

Bushby had travelled to South Africa with his Namibian girlfriend, whom he met while pursuing business opportunities in the tourism industry in Namibia. She was unaware of his involvement in the drug recovery operation. Bushby told her that they would be visiting South Africa as tourists because she wanted to see the Western Cape.

 

He later informed her that he would be going on a fishing trip on 18 July 2024 and would return the following day. He asked her to drop him off at the Harbour that morning. He also told her that she and Smith, whom he described as an old friend needing a lift to Cape Town, could explore nearby areas while he was away.

 

Bushby arranged for her to collect him from the Harbour on 19 July 2024, after which they would spend the night in Still Bay and travel to Cape Town the next day to drop off Smith.

 

On the morning of 18 July 2024, Bushby’s girlfriend and Smith dropped him off at the Harbour, where he says he met Ninc, Ivanovic, Beukes, and others whose identities he could not recall with certainty.

 

Bushby further stated that Beukes and Benzien were introduced as the skippers, while Ivanovic, who appeared to be in charge, remained close to Ninc. Ivanovic provided Beukes with a satellite phone and advised him that he would receive coordinates identifying the location where the shipment would be dropped within the next 48 hours. Bushby was told that his role would be to help lift the shipment from the water, secure it, and transport it back to the Harbour.

 

According to Bushby, Beukes subsequently received coordinates that changed several times. He later received instructions to return to the Harbour to collect another man and additional fuel. The unidentified man carried a satellite phone, which he used to confirm to someone else that he had been picked up.

 

The group later located the ship. They flashed their torches toward it and received a response. The drugs were subsequently dropped into the sea and recovered. Shortly after the shipment had been secured, Ninc is said to have received a call, and the group was instructed to remain at sea until further notice regarding their return to the Harbour.

 

They eventually received permission to return. While en route to the Harbour, Bushby says he heard a loud bang. He says he then saw Ninc, who had been seated next to the last man to board the rubber duck, holding a firearm, while the unidentified man lay dead.

 

According to Bushby, Ninc, speaking in broken English, pointed at Beukes, Benzien and the others on board and said, “You good, you are good, you good”. He then pointed at the deceased and said, “He is not good”.

 

Ninc allegedly threw the deceased’s body overboard, after which Beukes and Benzien cleaned blood from the boat.

 

Bushby told the court that he was terrified and feared he might be next. He said he had not known that Ninc was carrying a firearm and had no knowledge of any plan to kill the deceased.

 

The group returned to the Harbour on the evening of 19 July 2024 after spending the day drifting at sea. Bushby was instructed to drive an SUV towing a boat trailer, while Ninc and another man travelled with him toward Jongensfontein.

 

Police later stopped the vehicle, but Bushby and Ninc jumped out and fled on foot. They went to a guesthouse in Still Bay hoping to spend the night there, but police arrested them later that evening. Bushby never received any payment for his role in the operation.

 

Bushby further stated that he later learned that Smith had died in what was believed to be a suicide.

 

The remaining accused are appearing at the High Court today.

 

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