“Always pause and verify any communication.” 

That’s an appeal from the City of Cape Town, as scammers prepare to target vulnerable locals over this festive season. The City has also warned residents that scammers are even targeting those seeking housing opportunities.  

Officials say reports of housing-related scams rise sharply in November and December, with fraudsters exploiting social media, SMS, and WhatsApp to deceive residents. 

The City’s Human Settlements Directorate warned that fraudsters often pretend to offer or fast-track housing opportunities for a fee.  

“We will never ask for money or personal details via WhatsApp, SMS or social media, not for water, electricity or housing,” said Councillor Carl Pophaim, the Mayoral Committee Member for Human Settlements. 

As such, residents who receive messages claiming to assist residents “for a fee” are fraudulent and should be reported Fraud Hotline or the City’s Call Centre.  

“All legitimate communication about City housing opportunities will come directly from City officials, through our formal and verifiable channels and, if in doubt, always phone the City’s Call Centre,” said Pophaim. 

Pophaim said scammers often appear legitimate by using convincing letterheads and impersonating City officials. 

Residents are therefore encouraged to remain cautious and to verify any information by calling the City’s Call Centre at 0860 103 089. 

Suspected fraud can also be reported to the Fraud Hotline at 0800 1100 77 or by emailing fraud.hotline@capetown.gov.za.  

Locals can also get a hold of the Human Settlements Directorate, between 07:30 and 16:30 from Monday to Friday, at its Call Centre on 021 444 0333.  

The City further advised beneficiaries to keep their housing registration details up to date via official channels or by visiting local housing offices.