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Friday, February 23, 2024

How to apply for rates and services relief

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The City has urged vulnerable residents to apply for rates and services relief, as the new municipal financial year gets underway.


Residents who are registered as indigent, only need to reapply every 12 months from the date of approval.


Applications from residents 60 years and older, will remain valid until the next municipal valuation of their property comes into effect, which is expected to be from 30 June 2026 or until a supplementary valuation is implemented.


Residents have been asked to visit their nearest customer office to see if they qualify for support. Before re-applying, residents must remember to pay off any money that is owed to the municipality.

More people can now benefit from the lifeline tariff and rates rebates structure, as the limit of household income has been increased to R22 000, up from R17 500.


The City has also increased the total social support package by more than half a billion rand for 2023/24, to R4,3 billion in total for rates and services relief.


The metro continues to offer South Africa’s highest allocation of free water at 15kl, the highest allocation of free sanitation at 10,5kl, and up to 60 free electricity units.


Total social package now at R4,3bn


Everyone under the R7 500 monthly household income threshold will get a 100% rebate for property rates and refuse removal, benefitting 192 500 households across Cape Town.


Those in residential living units with a property value of R450 000 will also get this benefit.


All residential properties valued at R5 million and under are also receiving a R450 000 reduction in the property valuation for rates calculation purposes. This translates into R450 000 of a residential property valuation not being rated. Over 700 000 properties are expected to benefit, representing 80% of all properties in the city.


ALSO READ: City rates relief for lower and middle income ratepayers


Lifeline Tariff Customers using 350 – 600 units will pay R1,84 in this usage band, compared to R3,15 per unit in 2022/23. This will help to protect households using more electricity this winter, while an average usage of 450 units over a 12-month period still applies to remain in this tariff category.


RELATED: Eskom tariff hike: Here’s how the City is protecting vulnerable residents


The City has also upped the property value criteria to qualify for the Lifeline tariff, from R400 000 to R500 000.


It is important for all to remember that residents with a property value higher than R500 000 may also still qualify for the Lifeline tariff if their household monthly income is below R7 500.


What can these customers do?


1. Visit their local municipal office for advice.

2. Apply to qualify for indigent benefits or for a pensioner/social grants rates rebate. Household income below R22 000 per month.

3. Keep your usage below 450 kWh per month on average over a 12-month period.

4. Limit purchases to below 600 kWh per month to help cope with the Eskom-driven price increase.


Tips to manage household bills


· Reduce your geyser’s temperature to 60 degrees Celsius to reduce costs

· Buying electricity in bulk is not cheaper. Rather buy small amounts as required to stay on the cheaper tariff band.

· Use less, pay less


Residents may qualify for indigent support if they:


· are a homeowner

· earn R7 500 or less per month

· own only one property

· are the full-time occupant of the home

· use the home mainly for residential purposes

· are a child who lives in the home of a parent who has passed away

· received the house in a divorce settlement

· depend on a pension or a social grant for their livelihood


Applicants will need:


• proof of identification (ID book/card or passport)

• a bank statement for the last three months or a sworn affidavit stating that they do not have a bank account

• a bond statement for the last three months or a sworn affidavit stating that they do not have a bond account

• a copy of the estate documents if the applicant has inherited his or her house


If residents are employed, they must also include:


• latest salary/wage pay slip or a letter from an employer stating their income

• a sworn affidavit if they are self-employed stating how much is earned per month

• proof if a disability grant, maintenance grant or pension is received


If residents are unemployed, they must include the following in the application:


• a sworn affidavit stating that they are unemployed

• a sworn affidavit stating that they have no other source of income


Useful contacts and information:


For rates or services relief


• Visit: https://www.capetown.gov.za/City-Connect/Apply/Financial-relief-and-rebates/Individuals/Apply-for-indigent-rates-relief or a City customer office

• Email: indigent.relief@capetown.gov.za


Pensioner rates relief


• Pensioners 60 years or older and people who receive social grants or a pension amounting to no more than R22 000 may qualify for a rates rebate of between 10% and 100%. They are invited to go to the nearest City customer care office or send an email to rates.rebate@capetown.gov.za

• For more information on how to apply for pensioner support: https://www.capetown.gov.za/City-Connect/Apply/Financial-relief-and-rebates/Individuals/Apply-for-senior-citizen-support


For payment arrangements


• Visit: https://www.capetown.gov.za/City-Connect/Pay/Municipal-accounts/Electricity/arrange-a-payment-plan-for-debt-collection

• Email: Payment.arrangements@capetown.gov.za


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