The City of Cape Town says a new Business Process Outsourcing (BPO) investment, known as call centres, in Beacon Valley, will bring hundreds of jobs and training opportunities to residents in and around Mitchells Plain.

The Mayor of Cape Town, Goerdin Hill-Lewis says the Beacon Valley facility will include both office space and a training centre for new recruits.

Hill-Lewis says the investment was facilitated by CapeBPO, the City’s special purpose vehicle for supporting the BPO sector.

“This is the second major call centre investment in Mitchells Plain during this term. Call centre jobs have doubled over the last decade, with over 100 000 Capetonians now employed in the sector.”

The BPO sector contributed R23 billion to Cape Town’s economy in 2024, with Mitchells Plain providing the largest share of the city’s BPO workforce at 16.3%.

Mayoral Committee Member for Economic Growth James Vos, highlighted that such investments bring jobs closer to where people live while boosting skills development.

“We are also ensuring more Capetonians are trained and work-ready to take up these opportunities. This Mitchells Plain development is a strong example of how targeted partnerships can translate into real jobs and economic impact for local communities.”

CapeBPO CEO Clayton Williams says over the next 10 years, they hope to locate 20 000 BPO seats across the Cape Flats.

“We would like to thank all the stakeholders involved for their unwavering commitment and we believe that in partnership with the City of Cape Town and our private sector constituents, we will watch this dream become a reality.”

The Beacon Valley centre follows the first Mitchells Plain BPO facility, opened in 2022 on Watergate Boulevard, reinforcing the area’s growing role as a hub for inclusive economic growth.