The City of Cape Town is encouraging residents to make use of its online booking system, to avoid queues, at walk-in centres. The city says the months from October to December are traditionally some of their busiest months. As it currently stands, between 300 and 500 online bookings are made on a weekly basis at customer offices across the Mother City.
Book online for motor licences and accounts
The City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi says “The City’s Cash offices and Motor Vehicle Registration and Licensing offices are usually busier from October to December, with the large majority of customers choosing to do their business in the festive season. Since the launch of our new online booking system last year, thousands of customers have used the system and managed to get ahead of the queues.”
At the same time, he encouraged residents to inform their family and loved ones to make an online appointment before visiting an office for their business. He says there are 5 easy steps to follow on their website. People will then receive an SMS and email confirmation with the reference for their appointment.
Online booking system, avoid queues
He elaborated, “This year, the City has been working hard to ensure that a number of City facilities, including Customer Offices, have backup power supply during load-shedding. We have installed generators, inverters and photovoltaic (PV) solar systems at various City facilities to ensure offices remain operational, and we will continue to seek ways to make our facilities even more resilient.”
To those people, who do not want to visit a physical customer office, they may conduct their business online via the City’s e-Services portal.
The MMC also reiterated that senior, pregnant and disabled customers may move to the front of the queue, where they will be assisted as soon as possible, by city office staff.
Here are the 5 easy steps to follow when making a booking:
· Visit the City’s website: https://bookings.capetown.gov.za
· Select your Customer Office
· Select a service (e.g. account queries/payment, vehicle licensing/registration)
· Select a date and time for your booking
· Enter your contact details
MORE ABOUT: The Online Booking System
Customers will receive an SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment.
More information from the City’s website:
See this short YouTube video:
Checking in: Once the resident arrives at the Walk-in Centre where the booking has been made, the booking reference number must be inserted on the touch screen terminal and a Queue Management System (QMS) ticket will be issued. The next available City consultant will then call the QMS number.
It is important to note that bookings will only be valid from 15 minutes before and 15 minutes after the appointment time. Bookings are automatically cancelled when the customer misses the 15-minute window.
