The Passenger Rail Agency of South Africa (PRASA) in the Western Cape says it is looking into allegations that a female passenger was manhandled by one of its security officers during a recent train journey.

The rail operator has also raised concerns over reports that foreign nationals are being intimidated and threatened by some commuters.

“PRASA treats every reported incident with the seriousness it deserves. Each matter brought to the organisation’s attention is subject to a formal internal investigation to establish the facts and where misconduct is confirmed, appropriate corrective and disciplinary action follows.”

PRASA says the train services are available to everyone, and that each passenger deserves to be treated with dignity and respect.

“No commuter may be discriminated against or denied passage on the grounds of nationality, race, language, gender or any other personal characteristic. This is not simply a matter of policy. It is a constitutional right that PRASA Western Cape is duty-bound to protect, and it sits at the centre of the safe, dignified rail service the organisation exists to provide.”

The agency has since appealed to commuters to report any incident that they experience on their daily commute to the relevant authorities to ensure the matter is dealt with immediately.

“Timely reporting helps the organisation respond effectively and take appropriate action. Incidents can be reported to the Area Manager or Station Office at any PRASA station, or via the Public Transport Toll-Free Line on 0800 656 463. Matters of a criminal nature should also be reported to the South African Police Service (SAPS).”

 

The agency is also appealing to the public to allow all investigations to go ahead without any interference and to refrain from speculation or sharing unverified information that could compromise investigations.