The City of Cape Town has assured residents that every effort is being made to ensure that refuse collection continues to take place as scheduled, as far as possible, over this festive season. The city is also advising citizens that those visiting drop-off facilities need to be aware of the operating hours during this period. 

According to the city, refuse will be collected on public holidays that fall on a weekday. As such, refuse will be collected as scheduled on Monday, 27 December 2021.

Over the festive season, residents are asked to bear with us as in some cases there may be unavoidable delays in refuse collection, due to factors such as vehicle availability or Covid-19 mitigation measures, which may temporarily affect the efficiency of service delivery in some areas.

During such delays:

• Residents are requested to please bring their bins out by 06:30 in the morning, and leave them outside until 21:00 until collected. The City’s Solid Waste teams will continue to work on weekends to clear any backlog which still exists.
• Excess refuse that cannot fit in the wheelie bins will also be collected until this problem is resolved.
• Residents are also asked not to resort to illegal dumping if collection delays cause refuse to build-up to the point where it cannot fit in the wheelie bins.

For more information about Christmas boxes, see this link.

Reminder of drop-offs operating hours over the festive season

See the link for operating hours:

Bin tips:

• Wash and disinfect their wheelie bin regularly, especially when placing it outside and when bringing it back inside.
• Keep and freeze any meat product (i.e. leftover food in the form of chicken, red meat, off cuts, etc.) until collection day before placing into the bin, so as to prevent fly breeding.
• Store your bin in a cool place, avoiding direct exposure to the sun, to reduce/prevent flies breeding in your bin.
• Where possible, practice home composting, this will allow further space in the bin during this period. Visit https://www.capetown.gov.za/City-Connect/Activities-and-programmes/Cleaning-and-recycling/home-composting-programme on how to do home composting.
• Please remember to wash your hands thoroughly after handling your waste.

Logging service requests:

Residents are encouraged to submit service requests for Solid Waste Management using the following channels:

• Call Center: 0860 103 089
• Online: www.capetown.gov.za/servicerequests/
• Email: Wastewise@capetown.gov.za

Residents should please always remember to take note of the reference number provided.

Information provided by the City of Cape Town.