In an effort to boost unassisted access to emergency services for the Deaf community and Hard-of-Hearing residents, the City of Cape Town and DeafSA has launched a new service, which gives residents direct access to the City’s Public Emergency Communications Centre (PECC), via a feature on the City’s App.
This feature, designed specifically for deaf and hard-of-hearing residents, allows them to request emergency assistance in life-threatening situations quickly and easily, without the need for a voice call.
It allows users to register their details in advance and, in the event of an emergency, send a distress signal with just a few taps. The system automatically pinpoints the resident’s location, helping emergency responders reach them quickly.
Mayor Geordin Hill-Lewis says the launch is the culmination of a commitment to find a mechanism to allow deaf or hard-of-hearing persons to report an emergency.
Confirmation of the matter being reported will be sent via SMS, which also allows for any follow up questions the emergency services might have. If need be, the PECC can also call the complainant’s emergency contact.
‘This project represents more than just a technical solution—it reflects our city’s values, including a belief in human dignity, in equal access to essential services, and in the importance of ensuring the same high standards for all communities, especially those who have been historically marginalised.’
The Mayoral Committee Member for Safety and Security JP Smith says they have been advocating for many years for this development, but stresses this is only the pilot phase.
‘Over time, we hope to further expand the offering to include voice, text and video functionality, in line with the ever-changing world and technology at our disposal.’
The MMC for Community Services and Health Patricia Van der Ross has encouraged deaf and hard of hearing persons to download the app and register their details for easy access in the event of an emergency.
‘This development is a massive step forward in ensuring universal access for the deaf community to a potentially life-saving service.’
DeafSA was represented at the event by its Western Cape Chairperson, Jean Claude Smit and Provincial Director, Jabaar Mohamed.
The organisation will lead public education efforts over the coming months, to ensure that as many people register for the service.
