The city is helping residents to update their prepaid electricity meters. This is because the software for all prepaid electricity meters in South Africa is due to expire in 2024. Prepaid metering software must be updated or customers won’t be able to recharge their meters with new tokens. They will be left without power, at the given time.
A phased approach
The City is following a phased approach. Area by area is being earmarked for updating. Customers in a specific area will receive two update codes with their purchase when their time comes. If the City has not reached a suburb, and customers have not received the update codes with their electricity purchase, they are not yet due for the update.
Please give us some time to reach your area and wait until you see the codes with your purchase. Eligible customers will notice they are due for the update when they make a purchase and see the update codes.
Updating prepaid electricity meters
City teams will be on standby in these areas in January and February 2023 to assist customers if required. Read more below:
- Customers in the following areas are able to update their electricity meters from 1 January to 28 February 2023:
- · Rondebosch
- · Newlands
- · Camps Bay
- · Cape Town
- · Green Point
- · Sea Point
- · Signal Hill/Table Mountain
- · Observatory
- · Paarden Eiland
- · Hanover Park
Making steady progress
The City is making steady progress with its prepaid electricity meter software upgrade programme. More than 38 areas in the metro have already been reached and approximately 300 000 prepaid meters have been updated. Residents are encouraged to update their meters themselves by following the three easy steps.
Helping the elderly
We urge residents to assist their family members with their updates where possible, especially elderly family members and those with disabilities. Alternatively, residents are encouraged to call the City’s Call Centre on 0860 103 089 for assistance.
Do it yourself
When making a purchase, customers will receive two 20-digit update codes and their usual prepaid token. Customers who do not live in the area currently earmarked for updating will not be eligible to update their meters yet and will not automatically receive update codes with their normal purchase until their time comes.
READ: Apply for a prepaid electricity meter
Update codes will be issued with purchases in areas across the metro in phases in accordance with the area schedule (see below).
Follow these easy steps
Customers may follow these easy steps to enter the update codes when their area is scheduled for the update:
1. Enter the first 20-digit update code and wait for it to accept.
2. Enter the second 20-digit update code and wait for it to accept.
3. Enter the usual 20-digit token to recharge units as normal.
READ: Hill-Lewis cautiously optimistic about Ramaphosa’s plans to fix SA’s energy crisis
City teams are on standby to assist if required
City teams are standing by to assist households with the updates. Teams carry identification and work order numbers. Phone the City’s call centre for verification.
