Consumer watchdog, the National Consumer Commission (NCC) has issued a recall of the 50ml single-use neutralizing shampoo contained in Dark and Lovely Moisture Plus Kits (Regular, and Super) and Dark and Lovely Anti Breakage Kit.

According to the manufacturer – L’Oréal – using this shampoo may lead to scalp infections in those with compromised immune systems. Loreal informed the NCC that it detected the presence of bacteria in the shampoo during their regular quality controls.

Those in possession of the products have been urged to immediately discontinue use and return it to the store they bought it from for a full refund.

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The popular product, which was produced in April 2023, was distributed nationally and exported to neighbouring countries such as Zambia, Zimbabwe, Namibia, Kenya, Ghana, Botswana, Eswatini, Lesotho, Morocco, Nigeria.

“The Consumer Protection Act requires that manufacturers and producers of products produce, and supply goods and products are of good quality and free of defects. We urge suppliers and manufacturers to always prioritize consumer safety. The Commission is monitoring the recall based on its Recall Guidelines” concluded the NCC’s Deputy Commissioner Thezi Mabuza.