The software for all prepaid electricity meters in the country will expire in 2024. The metering software must be updated or else customers won’t be able to recharge their meters – being left without a power supply. The City of Cape Town’s teams is making the rounds to assist residents with their meters. Currently, teams are in the Crossroads, Bishop Lavis, Delft, Elsies River and Gugulethu areas. ‘We urge residents to assist their family members with their update updates where possible, especially elderly family members and those with disabilities. Alternatively, residents are encouraged to call the City’s Call Centre on 0860 103 089 for assistance,’ said the City’s Mayoral Committee Member for Energy, Councillor Beverley van Reenen.

Councillor van Reenen says that residents can update their meters themselves:

1. Enter the first 20-digit update code and wait for it to accept.
2. Enter the second 20-digit update code and wait for it to accept.
3. Enter the usual 20-digit token to recharge units as normal.

When making a purchase, customers will get two update codes, along with their prepaid token. Updates will be issued, along with purchases, in areas in phases following this schedule. In essence, if a customer has not received update codes yet, it means their meter is not yet due for an upgrade.

The City is on standby:

Teams will be carrying out home visits. The City has assured residents that its teams will follow Covid-19 health and safety protocols, and the necessary identification and work order numbers. Should any residents need further verification, they are welcome to call the City’s call centre.

Brackenfell, Kraaifontein, Kuils River, Avalon Estate and Vredekloof are earmarked for the next phase from September 1 to October 31.

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Frequently Asked Questions:

1. Which meters must be updated? All prepaid electricity meters in the country. There are 570,000 meters in the City.
2. How do I verify if someone visiting my home is from the City? All teams carry identification and work order numbers.
3. What if I throw my slip away, can I get a code again? The customer will have to call the City for the code again. There is no way to duplicate the code from a vendor. Take a picture of the codes or make a written note.
4. How long are the codes valid? The 20-digit update codes must be entered immediately. No recharge token will be accepted by the meter.
5. Will the software update use more electricity? The software update will not affect the customer’s electricity usage – it does not affect the meter’s calibration. If a customer suspects their meter is faulty, they are to contact the City immediately.