STATEMENT

The City of Cape Town has launched its new online booking system for motor vehicle licence renewals, as well as for account payments and queries. The new system allows customers to get ahead of the queue by making a booking ahead of time.

The City is introducing a new booking system, which allows residents to make an online booking via the City’s website, for motor vehicle licensing and registrations, for municipal payments and to make payment arrangements. The service is currently available at three selected Customer Offices and will be introduced to more City Customer Walk-in Centres in September 2022.

Follow five easy steps and make your booking:

• Visit the City’s website: https://www.capetown.gov.za/City-Connect/Book/walk-in-centre-bookings/how-to-make-a-walk-in-centre-booking or https://bookings.capetown.gov.za
• Select your Customer Office
• Select a date and time for your booking
• Enter your contact details
• Customers will receive an SMS and email confirmation with their appointment reference, which will be required and checked on the day of the appointment

The City launched its new online booking system for motor vehicle licence renewals, as well as for account payments and queries. The new system allows customers to get ahead of the queue by making a booking ahead of time.

Read more: https://t.co/59NNomX7NU#CTNews pic.twitter.com/a8E43OcQRw

— City of Cape Town (@CityofCT) September 2, 2022

Checking in

Once the resident arrives at the Walk-in Centre where the booking has been made, the booking reference number must be inserted on the touch screen terminal to receive their Queue Management System (QMS) ticket. The next available City consultant will then call the QMS number.

‘As a City, we need to be innovative and to move with the times so we improve our service delivery to residents. The new online booking system will assist with reducing waiting periods and is an excellent way for residents to avoid queues. Customers are able to make their appointment at the Table Bay Mall Walk-in Centre, City Civic Centre Motor Vehicle Registration and Licensing Office and the Civic Centre Walk-in Centre. The service will be introduced to more City Customer Offices across the metro by the end of September 2022.

‘We encourage residents to visit our website and to make use of our online booking system so that they avoid any long queues during the peak office periods. This is one of the ways in which the City is enhancing and streamlining its service offering to residents. We are constantly looking at new ways to improve customer experience and achieve greater efficiencies,’ said the City’s Mayoral Committee Member for Finance, Siseko Mbandezi.

It is important to note that bookings will only be valid from 15 minutes before and 15 minutes after the appointment time.

Bookings are automatically cancelled when the customer misses the 15 minute window.

For more information contact the City’s Customer Call Centre on:

086 010 3089 or email  contact.us@capetown.gov.za