The City is urging residents not to be alarmed when contacted about electricity meter replacements, saying the process is free and electricity prices will not increase.

Older meters are being replaced with new units that allow real-time tracking of power use and give qualifying households’ access to the Lifeline Tariff with Free Basic Electricity.

Mayoral Committee Member for Energy, Alderman Xanthea Limberg says the upgrades are compulsory. Areas benefiting from the meter replacement programme from February to May 2026 include Mowbray, Rosebank, Rondebosch, Rondebosch East, Newlands and Mitchells Plain.

The city says it will notify residents in advance when their areas will be up for upgrades.

“One of the most important things for residents to know is that electricity costs are the same irrespective of the type of meter used. The meters do not supply electricity, they just measure usage. The new meters make it easier for residents to manage their electricity costs as they can see their usage in real-time.”

Limberg further stressed that the new meter upgrades will allow qualifying residents the opportunity to switch to the affordable subsidised Lifeline Tariff, which includes Free Basic Electricity units.

“Thank you to our residents for the support as we invest in improving the City’s electricity infrastructure. The City is also making appointments with residents in areas already visited, including Green Point, Sea Point and Observatory, to attend to some outstanding meters.”

To verify, any requests for updates, contact the City on 086 010 3089.