Over the past few weeks, the City of Cape Town says it has been looking at how additional financial relief can be offered to property owners and businesses.
The Mayco Member for Finance Ian Neilson says this needs to be done in a sustainable manner that will allow the municipality to continue providing essential basic services, which are primarily funded from rates and services income.
These measures also need to be balanced against the very substantial cost that the City is facing to carry out its health response to the virus and support for vulnerable people, which expense is likely to exceed R1 billion of additional expenditure that was not previously budgeted for.
At this stage, the City is offering the following additional relief measures, effective immediately:
- Due to the economic impact of the COVID-19 emergency, many individuals and businesses have had sudden reductions in their incomes. The City has adjusted the processes of its Indigent, Disabled and Pensioner rebate applications to enable those severely affected to qualify more quickly for these rebates. Normal processes require the assessment of income over three months to enable qualification. This is now reduced to an assessment of one month of income so that people can qualify more quickly for the benefits.
- The rebate will be backdated to 1 April 2020 or the month in which the income was lost. It will be valid for 12 months unless there is a change in the person’s income or they are re-employed, in which case they need to notify the City.
| Property owner (residential) | Help | Applications assessed on merit |
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Are you a property owner who has lost your job/has no income? Is your total household income now R6 000 per month or less?
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Apply for help via email (during lockdown): Indigent.relief@capetown.gov.za or SMS 48043 | Please submit proof via email |
| Are you a property owner receiving a pension (60 years and older) or disability rebate? Have you experienced a reduction in investment returns or household income due to COVID-19? |
Apply for help via email (during lockdown): Rates.rebate@capetown.gov.za or SMS to 48043 |
Please submit proof via email |
| Are you a property owner who previously didn’t apply or qualify for the pensioner (60 years and older) and disability rates rebates as your total household income then was above R17 500 pm per month? Has your total household income now been reduced to R17 500 pm or less? |
Apply for help via email (during lockdown): Rates.rebate@capetown.gov.za or SMS to 48043 |
Please submit proof via email |
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Are you a property owner who does not qualify for indigent or pensioner rebates but your account is getting into arrears? You can make a payment arrangement to pay off the rates over an agreed number of months. No interest will be charged, or debt management actions taken for the duration of the arrangement, provided it is honoured.
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Apply for help via email (during lockdown): COVID19.Relief@capetown.gov.za or SMS to 48043 | Please submit proof via email |
| Commercial properties | Help | Applications assessed on merit |
| Payment arrangement options are available to commercial property owners who fall into arrears. Payment arrangement plans will assist property owners to pay off rates over an agreed number of months. No interest will be charged, or debt management actions taken for the duration of the arrangement, provided it is honoured. Each application will be assessed on its own merits. | Apply for help via email (during lockdown): COVID19.Relief@capetown.gov.za or SMS to 48043 | Please submit proof via email |
*Applications will be assessed during the lockdown for those able to submit proof via email. Once the lockdown is over applicants may submit their proof at the City’s customer care offices and their applications will then be assessed and backdated where necessary.
The additional measures are over and above the R3 billion in rates and service relief the City already offers. For instance, water at 350 litres per day is already provided free of charge to 40% of the metro’s population.
Further relief steps are being considered for implementation in the 2020/21 Financial Year and will be announced at a later stage.
